At Swim UK, your safety, privacy, and learning experience are our top priorities. We are committed to providing clear, transparent policies so you know exactly what to expect when training or learning with us. Here you’ll find details of our key policies – including safeguarding, health & safety, privacy, and course terms & conditions – all designed to protect and support our learners, staff, and visitors.

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• Privacy Policy = learn how we collect, use and protect your personal information in line with UK data protection laws. 

• Safeguarding Policy = our commitment to creating a safe, supportive environment for all learners. 

• Data Protection Policy = our responsibilities for securely handling and storing learner and staff data. 

• Health and Safety Policy = The steps we take to ensure a safe training environment in and out of the pool.

• Equal Opportunities Policy = Ensuring fairness, inclusivity, and respect for all learners and staff.

• Responsible Adjustments & Special Considerations Policy = Support for learners with additional needs, ensuring fair access to training and assessment.

• Cancellation of Course Policy =  Guidance on course cancellations by learners or Swim UK, including refunds and rescheduling.

• Appeals & Complaints Policy – Clear processes for raising concerns or appealing assessment decisions.

• Malpractice Policy – How we prevent, identify, and address malpractice or misconduct in training and assessments.

• Re-assessment Policy – Opportunities and procedures if a learner needs to retake part of their assessment.