There are currently no course dates scheduled. Please contact Swim UK to be placed on the waiting list.
What is this qualification?
This qualification provides learners with the essential customer service knowledge and skills required by those who wish to pursue or further a career in customer service.
This qualification gives learners the opportunity to gain a nationally accredited qualification which provides the essential knowledge, techniques and personal qualities required for an occupation in a customer facing environment.
Format of Course
This course will be held over 5 days and will cover the following units:
On completion of this qualification the learner will be able to:
How is the course assessed?
This course is assessed through written tasks, professional discussions and practical observation.
In order to complete the course you must:
How much is the course?
£299.00 per person.
How to Pay?
Book Online: Please click the "Book Now" link above.
Card: We are able to take card payments over the phone (01273 434400)
Please ensure you have read the "Booking Procedure and Conditions" below before booking.
Once you have successfully completed the course, results can take up to 12 weeks to be processed.
Certificates will then be sent out to your home or work address, as listed on your booking details.
There a currently two funding options available:
1. If you are 19 years of age or over and claiming benefit you may be eligible to receive the course for free! Click here for details.
2. If you are working in the leisure industry on average 30 hours per week you may be eligible for an apprenticeship. Click here for details.
Contact Swim UK for further information Call - 01273 434400 / email@example.com